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Return & Refund Policy

Thank you for shopping at Primestreetwear.

If you are not entirely satisfied with your purchase, we’re here to help.

Return Information

To request a return, please contact us at [email protected].

Return Policy

If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy.

– Returns request will only be accepted within 48 hours of the delivery date.

– The buyer will be responsible for all the shipping fee involved (original shipping fee and return postage are non-refundable).

– The goods being returned must be unused and in their original condition with the PSW tag and Packaging.

– Refund will be issued back to original payment method only.

Please contact us before returning us any product(s).

Once the return request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.

** Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.

** Products that are on Sale or Products in campaign activities are excluded.

To complete your return, we require a receipt or proof of purchase as well as photos of the item. Please email us to receive the return address for the product. A refund will be issued after 3-7 working days upon receiving and inspecting the product.

Refunds (if applicable)

Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will initiate a refund to your original method of payment.

Late or missing refunds (if applicable): If you haven’t received a refund yet, please check your bank account, contact your credit card company, and then your bank. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Sale items (if applicable)

Only regular priced items may be refunded; all sale items are final sale, non-refundable, and non-exchangeable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at [email protected].

Shipping

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us at [email protected].

Terms and conditions are subject to change without prior notice. The terms in Primestreetwear policies, including but not limited to Primestreetwear Terms of Service and Privacy Policy, shall continue to apply to you.